FREQUENTLY ASKED QUESTIONS

SHIPPING

HOW MUCH IS SHIPPING?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. 
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

 WHY DIDN'T MY ORDER COME TOGETHER IN ONE PACKAGE?
We ship your orders from various international warehouses (US, Canada, Vietnam, China, Malaysia, Thailand and Philippines). Our inventory is distributed over multiple fulfillment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.

DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most countries worldwide.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Depending on the level of customization in your gear will vary the time it takes to get to you. You will get your item within 10-15 business days of ordering. Most items however will ship much faster than that. If you want to receive your item faster, please choose DHL shipping ( it will take 3-5 days).


HOW DO I TRACK MY PACKAGE?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

WHY CAN'T I TRACK MY ORDER ON THE WEBSITE
Please note that the tracking information will be displayed after 2-5 days after being updated. Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

WHY IS MY SHIPMENT STATUS NOT UPDATING?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.

If there's an issue with your package, please don't open any case and contact our Support Team via info@loka-vn.com Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

THE TRACKING NUMBER YOU PROVIDED FOR MY ORDER HAS STOPPED UPDATING, WHAT IS GOING ON?
If you're buying from outside of the U.S, your Country's customs may randomly hold your item(s) at the border temporarily (particularly in Canada), if this does occur it often will not come with an explanation from customs. Please note that Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we do suggest calling your Country's customs department directly and ask that they release your items immediately.

PAYMENT

HOW CAN I PAY FOR MY ORDER?
We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, and PayPal. So you can choose the most suitable one for you.


ARE MY CREDIT CARD DETAILS SECURE?
Yes, absolutely we do not store any of your credit card information. We offer 100% Secure Purchasing - Our Shopping Cart is Secured via SSL connection for your protection. We do not store any of your credit card information.

ORDERS

HOW DO I ORDER?
Browse through the products that you love, then click "BUY IT NOW!" and "CHECK OUT". Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy :)

OH NO! I NEED TO MODIFY MY ORDER!
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email info@loka-vn.com within 24 hours after placing your order. If the order has been made or shipped, we can no longer make modifications to your order.

SUPPORT

WHAT IS YOUR REFUND POLICY?
Family Stylishhas a 30 day refund policy for all orders placed through family-stylish.com If you are not satisfied with your order for any reason, simply contact us via info@loka-vn.com for return instructions and a refund. Please note we can only accept returns that are unopened and unused.

WHAT IF I RECEIVED A DAMAGED PRODUCT OR ITEMS LOST DURING SHIPMENT?
We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

If you received a defective/damaged item, please kindly contact us by sending an email to info@loka-vn.com let us know your problem and please don't forget to attach photos/videos which can clearly show the issue. It would be extremely helpful to include photos that display:

  • The defect
  • Clothing tag
  • The packaging the item arrived in


In the case of a lost item, email us the order number and we'll start immediate investigation on the tracking and send have a replacement rushed from our factory. The delivery time on the replacement will currently be the same as a regular order, so please allow 5-9 days for manufacturing and another 1-3 weeks for delivery.

IF YOU HAVE ANY PROBLEM WITH YOUR ORDER, FEEL FREE TO CONTACT US AT INFO@LOKA-VN.COM AND PLEASE DO NOT OPEN ANY CASE BEFORE WE RESOLVE YOUR PROBLEM.

 

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